39 045-8778577

Technical support

Steel & Graphics provides technical support to all customers with active support contracts for all our software: ArTeN A4D, TecnoCAM and TecnoMETAL.

The technical support and maintenance contract includes:

  • Updates that allow you to always have the latest version available.
  • Access to the user portal from which you can check all your submitted technical requests.
  • Phone support during the fullowing hours: from Monday to Friday from 9:00 to 12:00 and from 14:30 to 17:30 (CET TIME).
  • Remote connection with our technical team.

The problems covered by the technical support service concern:

  • Problems with software malfunction
  • Specific doubts on how to use the TecnoMETAL commands
  • Possibility to request implementations and changes common to the program

Services not included in the contract that can be contracted individually:

  • Installation, uninstallation and activation of licenses
  • Advice on use of the program
  • Technical training on how to customize and use the program

The Technical Assistance Service is not responsible for:

  • Problems related to software compatibility, we invite you to check the compatibility of CAD systems with operating systems.
  • Problems caused by other software not related to the Steel&Graphics programs
  • Hardware problems

The technical assistance service is provided through:

  • User portal: you can freely access and view or send tickets and access information provided by the community
  • By email: you can send an email to our technical support service at
  • If you have problems contacting us you can contact our office at 045 8778577

The technical support service through the User Portal is available from Monday to Friday from 9:00 to 12:00 and from 14:30 to 17:30 (CET TIME), for assistance outside these hours, please consult the Knowledge base area on the portal or ask the Community.

Without an active support contract, you can send a ticket and access the articles available on the user portal